Hilton Garden Inn Rochester Downtown

Shortly after checking in, I received a text from the front desk to make sure the room was ok and to see if we needed anything. Later that evening, we were attempting to get bottled water from the vending machine and it was sold out. We went to another floor and that vending machine was sold out as well. There was a staff member near by and she asked what room we were in, we told her and within 10 minutes 4 bottles of water were delivered to the room.

The entire staff were so nice and accommodating all questions and issues they went above and beyond to help us. Daily weather report and notifying us of all things happing in rochester and where to look for items.

The hotel is very nice inside, the rooms were great. The bed was a little too hard for me, but other than that we enjoyed our stay and the location for a hockey game was excellent!!

The hotel had a modern vibe with cheerful colors, stylish chandeliers, and trendy furniture. The rooms are pretty soundproof. We were near the elevator and heard nothing. Also, the front desk was friendly and helpful.

The property was well maintained, my room was spacious with a coffee machine and complementary bottles of water, the place was clean and the staff was very kind.